Privacy Policy

1Who this policy covers

This policy covers personal data of individuals — for example, a homeowner who requests a flooring quote or books a showroom visit.

It does not apply to the business contact information of contractors listed in our directory. That information (company name, registration numbers, workheads, business address and phone) comes from open government datasets published under the Singapore Open Data Licence and is business, not personal, data. Contractors who wish to correct or remove their free listing can do so — see "Contractors: your listing" below. Nor does it apply to the company information on our list of showrooms and stores, which comes from ACRA's and BCA's open data, from the store's own website, and from what the store tells us, and names companies, not individuals. See "Showrooms and stores: your listing" below.

2What personal data we collect

We only collect personal data that you choose to give us. We do not buy contact lists, and we do not scrape personal data.

When you request a quote, book a visit, or contact us, we may collect:

• Your name
• Your phone number and/or email address
• Details about your project that you enter (property type, floor area, material interest, what you need)
• The reference code generated for your request
• Your marketing consent choices and the exact consent wording shown to you, together with the date and time you gave them
• Basic technical information needed to run the site securely

3Why we collect it, and our legal basis

We use your personal data to:

• Generate your estimate and issue a reference code for your request;
• Pass your request to the party you chose — the contractor whose profile you requested a quote from, or the showroom you asked to visit — so they can follow up (see Section 4);
• Contact you about that specific request (this is contact you asked for, not marketing);
• Send you marketing about flooring offers, price updates and renovation tips — only if you ticked the relevant consent box. Marketing boxes are unticked by default; ticking them is optional and only controls marketing.
• Tell you once when Featured spots open in a town, if you joined that town's list on our For contractors page and ticked its box: a note to confirm you are on the list, then one email when the spots open, and nothing else.

We rely on your consent, and on the PDPA's provisions permitting use of data to fulfil a request you have made.

4Who we share your data with

This is the most important thing to understand about how the site works: when you request a quote from a contractor, your name and contact details and your request are sent to that contractor so they can respond to you. That is the purpose of the request. Similarly, if you book a showroom visit, your details are shared with that showroom to arrange it.

When you ask a firm for a quote through its profile and that firm has claimed its profile, we send your request and the contact details you gave to that firm so it can reply. For a firm that hasn't claimed its profile, your request stays with our team.

We also use trusted service providers who process data on our behalf under contract — for example, our database hosting and our email-delivery provider. These providers may only use your data to provide their service to us, under terms consistent with the PDPA.

To draw maps of a firm's registered business address, our server sends that address to Geoapify, a map provider; nothing about you is sent to it.

We do not sell your personal data. We do not share it with anyone else except as described here or where required by law.

5Consent, and how to withdraw it

Marketing consent is per channel (email; SMS/WhatsApp) and unticked by default. You can withdraw your consent at any time by using the unsubscribe link in any marketing message, or by contacting us (Section 12). Withdrawing marketing consent will stop marketing but will not affect our ability to contact you about a request you have already made.

6Phone, SMS and WhatsApp marketing (DNC)

We will not send you marketing by SMS, WhatsApp or voice call to a Singapore number unless we have first screened it against the Do Not Call (DNC) Registry, or you have given us clear consent to be contacted on that channel. We will never send marketing on these channels in a way that bypasses this.

7How long we keep your data

We keep the record of your request for as long as needed to fulfil it and to keep proper business and accounting records, for up to 3 years.

If you withdraw consent or ask us to stop using your personal data, we will remove you from all marketing and stop using your personal data for any other purpose. We may retain a limited record of your request where permitted or required for legitimate business, accounting or legal purposes.

8Where your data is stored and transferred

Your data is stored in a database hosted in the Singapore region. Some of our service providers (for example, email delivery) may process data outside Singapore. Where that happens, we take steps to ensure your data is afforded a standard of protection comparable to the PDPA, consistent with the Transfer Limitation Obligation — including relying on the provider's data-processing terms.

9Your rights under the PDPA

You have the right to:

• Access the personal data we hold about you and information on how it has been used;
• Correct any personal data that is inaccurate;
• Withdraw consent to marketing at any time (Section 5).

To exercise any of these, contact us (Section 12). We will respond within a reasonable time as required by the PDPA. We may need to verify your identity first.

10How we protect your data

We use access controls and row-level security, store data in the Singapore region, and restrict internal access to those who need it to run the service. No system is perfectly secure, but we take reasonable steps to protect your data against unauthorised access, use or disclosure.

11Cookies and analytics

We use only essential cookies needed to run the site. We do not use third-party analytics or advertising trackers.

12Contact us / Data Protection Officer

For any privacy question, request, or complaint, contact our Data Protection Officer:

• The Data Protection Officer
• Email: notify@sgfloorfinder.com

We will do our best to resolve your concern. If you are not satisfied with how we handle your request, you may contact the Personal Data Protection Commission (PDPC) of Singapore.

13Contractors: your listing

If you are a contractor and your firm appears in our free directory, that listing is built from public government registry data. You may request correction or removal of your free profile, which we honour within 7 days. Paid pages belong to the subscriber.

14Showrooms and stores: your listing

If your company appears on our list of showrooms and stores, that listing is built from public company and registry data (ACRA and BCA), from facts published on your own website, and from what your store tells us. Where a fact came from your website, the card says so and names the day we read it. It names the company, not any individual. Email notify@sgfloorfinder.com to correct it, tell us what you sell, or have it removed. We remove a listing within 7 days of a request.

15Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Material changes will be reflected on this page.